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Shipping & Returns

Shipping

We can ship to virtually any address in Australia. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, the shipping is calculated for your convenience. We use Trans Direct for the majority of our bulk goods, and Australia Post for smaller items. Freight times will vary depending on where the items are shipped to. Please contact us for estimated shipping times if required.

Please also note that the shipping rates for all items we sell are weight and size based.

 

Returns Policy

You may return most new, unopened items within 5 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).


You should expect to receive your refund within 4 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).


If you need to return an item, simply go to our Contacts and let us know via email or phone what the situation is. We will confirm the appropriate action to be taken.